Payment Method
- List of Supported Payment Instruments
Clearly enumerate the payment methods accessed by the platform and their applicable markets (refer to the Alipay + multi - market solution):
"This platform supports the following payment methods. The specific availability shall be subject to the display on the order settlement page:
International Credit Cards (Visa/Mastercard/JCB)
Third - party Payment Tools (Alipay, PayPal, KakaoPay, etc.)
Local Payment Methods (such as DANA in Southeast Asia, SEPA transfer in Europe)
Installment Payment Services (such as BillEase, Kredivo)"
- Market Differentiation Explanation
Refine the rules for different regions:
"For orders on the European site, SEPA instant transfer is available, supporting 28 countries in the Eurozone; for the US site, ACH electronic checks are accepted, with a single - order limit of $50,000; for the Southeast Asian market, GCash or GrabPay is recommended, supporting local currencies such as PHP and IDR."
- Special Scenario Restrictions
Regulate high - risk transactions:
"Orders worth more than $10,000 need to be paid via bank wire transfer and provide proof of fund source; for virtual goods and customized products, only credit cards or PayPal are supported for payment."
- Payment Verification Mechanism
Reflect PSD2 compliance requirements:
"According to the EU Payment Services Directive (PSD2), credit card payments need to pass the 3D Secure verification. Orders with failed verification will be frozen and the payment information needs to be resubmitted."
- Data Encryption Standard
Refer to the PCI DSS specification:
"The platform uses SSL 128 - bit encryption technology to transmit payment data and has passed the PCI DSS Level 1 certification. Your credit card information is only processed in the encrypted environment of the payment gateway and will not be stored on the platform server."
- Account Binding Rules
Regulate third - party account operations:
"When using PayPal for payment, you need to authorize the platform to obtain basic account information (name, email). If the PayPal account status is abnormal (such as restricted, cancelled), it may lead to payment failure."
- Explanation of Handling Fees
Distinguish between fee types and responsible parties:
Platform Service Fee: 2% - 5% of the order amount, borne by the seller.
Payment Channel Fee: 1.5% - 3% is charged for credit card payments, borne by the buyer.
Intermediary Bank Fee: International wire transfers may incur a transfer fee of $10 - 50. When the SHA (shared) mode is adopted, the remitting bank's handling fee is paid by the buyer, and the receiving bank's fee is borne by the seller.
- Exchange Rate Conversion Rules
Clarify the dynamic pricing mechanism:
"If the payment currency is different from the order currency, it will be settled according to the exchange rate of Visa International Organization on the day, plus a 1% currency conversion fee. You can view the real - time exchange rate before payment, and it cannot be revoked after confirmation."
- Tax Disclosure Clause
Warn about potential costs of cross - border payments:
"International payments may trigger withholding taxes in the destination country (such as Brazil's IOF tax). The specific amount shall be subject to local regulations. The platform only provides exchange rate conversion and does not assume relevant tax responsibilities."
- Refund Policy Framework
Refer to the Alipay + rules:
"Refunds will be returned via the original payment path, and the processing time is as follows:
Credit Card: 3 - 10 working days
Alipay: Instant arrival
Bank Transfer: 5 - 15 working days
If the exchange rate locking service is used during payment, the refund amount will be calculated based on the locked - in exchange rate; for orders without exchange rate locking, it will be settled according to the exchange rate on the day of refund."
- Partial Refund Restrictions
Regulate multi - package order operations:
"For multi - package orders, refunds need to be applied for separately. The refund amount for each package corresponding to a tracking number shall not exceed the actual payment amount of that package. If installment payment is used, partial refunds will be used to offset the first - phase bill first."
Dispute Resolution Hierarchical Mechanism
- Establish a three - step response process:
Primary Stage: It is recommended that the buyer first contact the seller for negotiation and submit an application within 30 days after the order is completed.
Escalation Stage: When applying for platform arbitration, evidence such as logistics receipt proof and product defect photos need to be provided.
Judicial Stage: If the amount involved exceeds $5,000, it can be submitted to the International Chamber of Commerce Court of Arbitration (ICC) for adjudication.
- Requirements for Uploading Payment Information
Regulate the seller's operation process:
"Sellers need to upload payment confirmation documents (such as bank slips, payment gateway receipts) within 24 hours after the order is confirmed. If receiving payments through a multi - currency account, the SWIFT code and IBAN account number need to be provided."
- Payment Success Rate Assessment
Refer to the platform policy:
"The platform will count the payment success rate in the past 30 days. Sellers with a success rate of less than 80% may be restricted from using certain payment methods. If the payment fails due to the seller's abnormal account, the buyer can claim a penalty of 10% of the order amount."
- Funds Freezing Rules
Establish a risk prevention and control mechanism:
"The following situations may trigger funds freezing:
More than 5 payments are initiated from the same IP address within 24 hours
There is a significant geographical difference between the payment information and the shipping address
Transactions involve sanctioned countries or sensitive goods "
- Anti - money - laundering Clause
Refer to the FATF recommendations:
"According to the requirements of the Financial Action Task Force (FATF), customer identity verification (KYC) is required for transactions over $10,000. You need to provide documents such as passport scans and address proofs, otherwise the order will be cancelled."
- Guarantee of the Authenticity of Payment Information
Clarify the user's responsibility:
"You promise that the payment information provided is true and valid. If losses are caused by fraud, account theft, etc., the platform has the right to cooperate with law enforcement agencies to trace the responsibility and freeze the relevant accounts."
- Governing Law and Dispute Resolution Venue
Clarify the judicial jurisdiction:
"For disputes arising from payments, both parties should first mediate through the platform; if the mediation fails, it will be submitted to the China International Economic and Trade Arbitration Commission for arbitration."
- Payment Result Notification Template
Provide standardized communication language:
"Your order has been successfully paid via [Payment Method], and the transaction ID is [XXX]. If you need an invoice, please apply through 'My Account' - 'Invoice Management' within 30 days."
- Multi - language Support Explanation
Warn about the language adaptation plan:
"The payment page and notifications are in English by default. You can use browser plugins for translation or contact the multilingual customer service (supporting 12 languages such as Chinese, English, Japanese, and Korean)."
- Dynamic Adjustment Mechanism
Warn about the risk of policy changes:
"This platform reserves the right to revise the Payment Method terms at any time. The revised content will take effect 15 days after being announced on the website. If you continue to use the service after the terms are updated, it is deemed that you accept the new terms."
- Applicable Rules for Historical Transactions
Clarify the transitional provisions:
"Orders that have been paid in full still apply the terms at the time of the transaction. If subsequent refunds or disputes involve changes in the terms, the latest version shall prevail."
- Liability for Payment Channel Failures
Clarify the division of third - party responsibilities:
"In case of payment failures caused by system failures of payment gateways (such as Stripe, PingPong), the platform will assist in contacting technical support but will not assume the responsibility for delayed shipments caused thereby."
- Risk Warning for Exchange Rate Fluctuations
Warn about market risks:
"The exchange rate is based on the time of successful payment. If the actual amount received by the seller decreases due to exchange rate changes after payment, the difference shall be borne by the buyer. It is recommended to use the exchange rate locking service for large - value orders."
- Prohibition of Virtual Currencies Clause
Regulate the transaction medium:
"This platform prohibits the use of virtual currencies such as Bitcoin and USDT for payment. If any violations are found, the account will be permanently blocked and reported to the regulatory authorities."